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FAQ

What is Witch Baby’s return policy?

If your items are damaged or broken please email customerservice@witchbabysoap.com immediately and we are happy to issue a refund, store credit, or a replacement.

If your item is not damaged, we do accept returns on select items – unopened in season soap and bath bombs can be returned for a refund. Due to sanitary reasons, we will not accept refunds on body butter, face masks, bath potion, or body scrub.  We suggest trying out one of our half size jars if you are unsure of fragrance before committing to a full size jar. We also do not accept returns on sale items. We will not return shipping charges for items that have not been damaged. Recipient must pay to ship unopened product back and a refund will be issued upon arrival at our facility. Returns must be requested within 14 days of receiving product.

 

How Can I Contact Witch Baby?

The best way to reach us is to E-mail customerservice@witchbabysoap.com for all questions or concerns. 

 

Are Witch Baby’s products vegan?

All of our products are 100% vegan and cruelty free.

 

My body butter melted! Help!

No worries! Our body butters are formulated with emulsifiers to hold the ingredients together. Give your jar a good shake and pop it in the fridge for a couple hours and it will be good to go. Sometimes the texture may change slightly, but the special ingredients that keep you from getting greasy won't sink to the bottom of the jar like they would in a non emulsified version. 

 

How can I track my order?

As soon as your item has been you will receive a shipping confirmation email that has a tracking number.

 

How do I cancel my order?

As long as your order has not yet been shipped you can cancel it. E-mail us at shipping@witchbabysoap.com and we are happy to process your cancellation.

 

I need to change/cancel my subscription HELP!

 No worries! Any changes to your address, credit info, or cancellations can be done here: https://www.witchbabysoap.com/tools/checkout/front_end/login

 

Does Witch Baby have a store? / I want to send you mail! / Can I pick up my order?  Where are you located?

We do not currently have a store front, but if you would like to send us mail you can do so at Witch Baby Soap 706 S Michigan Ave Suite B Kenilworth, NJ 07033. We do not at this time do local pickups.

 

Is it normal for my soap/bath bomb/etc to change color?

Yes! Especially products containing natural colorants, herbs, flowers, or vanilla. Vanilla may turn soaps and bath bombs brown over time. Natural colorants have a tendancy to fade over time. Vanilla and herbs may turn products brown.

 

Does Witch Baby do custom orders?

As of right now we are unable to accommodate custom orders.

 

Does Witch Baby offer free samples?

We include a free sample in every order.

 

Does Witch Baby offer gift cards?

Yes! Our online gift cards are available here: http://www.witchbabysoap.com/products/gift-card

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